The Center for Minimally Invasive Surgery recognizes the basic human rights of patients.
Patients, patient’s representative or surrogate, have the right to:
- Be treated with respect, consideration and dignity. Be provided appropriate personal privacy and receive care in a safe setting.
- Access treatment without regard to race, ethnicity, national origin, color, creed/religion, sex, age, mental disability, or physical disability. Any treatment determinations based on a person’s physical status or diagnosis will be made on the basis of medical evidence and treatment capability
- Be free from all forms of abuse or harassment and be free from any act of discrimination or reprisal.
- Expect the facility to establish a process for prompt resolution of patients’ grievances and to inform each patient whom to contact to file a grievance. Grievances/complaints and suggestions regarding treatment or care that is (or fails to be) furnished may be expressed at any time.
- Exercise your rights without being subjected to discrimination or reprisal.
- Be fully informed about a treatment or procedure and the expected outcome before it is performed.
- Provided, to the degree known, information concerning the diagnosis, evaluation, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- If a patient is adjudged incompetent under applicable state laws, the rights of the patient are exercised by the person appointed under state law to act on the patient’s behalf.
- If a state court has not adjudged a patient incompetent, any legal representative or surrogate designed by the patient in accordance with state law may exercise the patient’s rights to the extent allowed by state law.
- Patients are informed of their right to change providers if other qualified providers are available.
- Have these rights provided prior to the start of the surgical procedure- to the patient, the patient’s representative or the patient’s surrogate with verbal and written notice of the patient’s rights in a language and manner that ensures understanding of all the rights. See CMIS Notice of Nondiscrimination.
- Contact information for the Medicare Beneficiary Ombudsman, see below.
- Information is available to patients concerning:
- These patient rights
- Patient conduct, responsibilities and participation
- Services provided at CMIS
- Provisions for after-hours and emergency care
- Fees for services and payment policies
- Advance Directives-(regarding do-not-resuscitate), CMIS will always attempt to resuscitate and transfer to a hospital.
- Credentials of health care professionals. Malpractice coverage is required of all credentialed providers.
- The grievance process regarding treatment for care that is or fails to be furnished.
- A listing of physicians who have financial interest or ownership in the facility.
- Have the patient rights and responsibilities posted in a place that is likely to be noticed.
- Written information on advance directives including official state forms if requested.
- The right to make informed decisions regarding care, be informed of health status, be involved in planning and treatment.
- Be able to request or refuse treatment after being informed of the risks and benefits and alternatives to treatment.
Patient Responsibilities include:
- Inform staff of any Advance Directives.
- Ask questions if instructions and information are not understood and report any changes in his/her condition.
- Provide complete and accurate information about health, medications, allergies or sensitivities.
- Follow the treatment plan prescribed by your provider and participate in your care.
- Provide a responsible adult to transport you from the facility and remain with you for 24 hours, if required by your provider.
- Accept personal financial responsibility for any charges not covered by your insurance.
- Be respectful of all the healthcare professionals and staff, as well other patients.
- The right to change providers if other qualified providers are available
- Cooperate in planning his/her discharge
If you have any concerns about the care being provided at CMIS, you may contact the following verbally or in writing:
Center for Minimally Invasive Surgery
Privacy Officer: 1-708-478-8889
19110 Darvin Drive
Mokena, IL 60448
Illinois Dept. of Public Health
525 West Jefferson
Springfield, IL 62761
Center for Medicare & Medicaid Services
7500 Security Blvd
Baltimore, Maryland 21244-1850
Ombudsman website: www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html